Welcome to the All-New
Member Experience at NJFCU
July 11th, 2022
Dear Members,
We are beyond excited to announce the all-new “Member Experience” at North Jersey Federal Credit Union!
But first, we want to acknowledge the members of North Jersey FCU. It is your loyal membership that truly upholds the strength and continuous growth of our financial institution. We can’t thank you enough for your patience these past few months. Your kindness and understanding are greatly appreciated!
What does this member experience entail?
As of Monday (07/11), NJFCU will have upgraded to an entirely new Core-processing system, upgraded our ATM Cards & our Debit Card platform, and launched all-new digital banking platforms, including Telephone Account Processing (T.A.P.) a Personalized Online Banking Dashboard and a brand-new mobile app, “NJFCU Mobile“.
How might this upgrade impact me?
Please know that ATM cardholders have been notified about their new ATM cards. Online banking users must claim their online profile (see steps below). New Debit Cards will be issued upon card expiration. Mobile app users must update their apps and follow First Time Sign On.
Staff members of North Jersey FCU have tirelessly worked extended hours these past few months to support multiple system conversions that have taken place behind the scenes at each of our 3 branch locations. We ask that members remain patient with our staff, as we want to ensure a smooth transition for every member and will handle so in the order requests are received.
Below, you will find important instructions for accessing the all-new Digital Banking platforms.
ALL-NEW Online Banking,
First Time Sign On.
Look No further!
Steps for accessing your Online Banking profile (1st time):
1. On the login page, enter your current online banking username and password. You must use your current login credentials.
2. Then click “Login”. You will then have upgraded your Online banking profile.
3. You will then be asked to verify the last 4 digits of your Social Security Number, Postal Zipcode, and Date of Birth. Then select “Continue”.
4. You will be prompted with 2-Factor Authentication (2FA).
5. Once you have verified your 2FA, you will then be asked to create a new password and accept the terms & conditions. You will then successfully be logged in.
Have you updated your mobile-app? “NJFCU Mobile”
has UPGRADED!
Calling all Apple and Android smartphone users! The time has come for an entirely new mobile banking experience!
In order to use the newest features of “NJFCU Mobile” you must visit the App Store (for Apple), or the Google Play Store (for Android), and update our latest app-version.
If you are logging in to Online Banking for the first time via “NJFCU Mobile”, please follow the “First Time Accessing Online Banking” instructions.
To access the new mobile apps, please visit our Digital Banking page.
Frequently Asked Questions (FAQs) - "NJFCU Mobile" mobile app
Frequently Asked Questions (FAQs) - Online banking
Will my accounts be able to link together?
~You can access your NJFCU accounts via the new digital banking platforms. Additionally, you can add your external bank accounts, debit cards, and credit cards.
How can I access Bill Pay via Online Banking?
~ Login to your online banking profile and look for “Bill Pay” option on the main menu.
Do I need to change my User ID and/or password?
~You can access your account settings via your online banking dashboard. If you require further assistance, there is a telephone number you can reach Online banking support at.
Why do I have to go through an extra security validation?
~If you have an existing Online banking profile, you will be prompted to confirm your member information and recover your current online banking profile.
Frequently Asked Questions (FAQs) - Telephone Account Processing (T.A.P.)
How do I register for Bill Pay?
~You can register by choosing the Bill Pay option on your Online Banking dashboard
Is there a charge to use NJFCU’s Bill Pay?
~No, there is no charge. Bill Pay is a free service.
Can I use T.A.P. to make payments towards my NJFCU loans?
~Yes, you can pay your NJFCU loans using Telephone Account Processing (TAP).
How can I verify my payment through the Bill Pay service?
~ You can access “Alerts” on your Online Banking dashboard and select several alert options for Bill Pay.
Frequently asked Questions (FAQs) - ATM cards
Why do I need a new ATM card?
~You will need a new ATM card as part of our Core conversion taking place at NJFCU. Members will enjoy a sleek new design with contactless-card capabilities.
When will I receive my new ATM card?
~Members can expect their new ATM card to be delivered to their home address near End of June 2022.
When can I use my new ATM card?
~Effective Monday July 11th, 2022, new ATM cards will go online as of 1:00 PM.
What do I do with my old ATM card after I receive my new ATM card?
~As of Monday, July 11th, 2022, old ATM cards will have been deactivated, and we urge members to shred or cut-up the old card.
Frequently Asked Questions (FAQs) - Bill Pay
How do I sign up for Bill Pay enrollment?
~The Digital Banking dashboard displays a “Manage Payments” option that leads to Bill Pay enrollment.
Is NJFCU Bill Pay secure?
~Yes, it is secured by our internal network’s protective firewall.
How long does it take before my payment is received?
~Bill payments can take up to 1-3 business days to process.
Is there a fee to receive funds from person- to-person payments?
~No, NJFCU Bill Pay is completely free to NJFCU members.
Who can I pay money to via NJFCU Bill Pay?
~You can pay just about anyone and almost every business or institution using Bill Pay.
Please refer back to this page for more updates regarding the all-new “Member Experience“.
You can reach out to [email protected] for more information.